Cancellation & Refunds

A booking request creates no obligation. If you decide not to proceed before payment has been made, no fee is due.

Once a consultation has been paid for, the fee is not returned in cash. If you are unable to attend, the consultation is rescheduled: the session is not lost, it is moved.

A consultation that has been paid for remains available to you for 12 months from the date of payment.

Requests to reschedule should be made by call or message, before the appointed time. A new time will be proposed for your confirmation, and the appointment is moved only once you have confirmed it.

If you let Vipin know in time, rescheduling is never a problem. Where a consultation is missed without notice, a reschedule may still be possible — at Vipin Kaushik’s discretion, though it can’t be guaranteed.

Once a consultation has been held, no further reschedule applies. A subsequent discussion of the same matters constitutes a new consultation. (Section 6 provides for a follow-up where a session was interrupted.)

The same terms apply to him.

Where Vipin Kaushik is unable to hold a confirmed consultation, you may either reschedule, or take a full refund — the choice is yours, not his.

Where he cancels at less than 24 hours’ notice, the rescheduled consultation is provided at no charge.

A refund is made, on request, where:

• (a) Vipin Kaushik is unable to hold the consultation and you do not wish to reschedule (section 4);
• (b) a payment has been made twice, or in an incorrect amount — such payments are returned in all cases;
• (c) a serious illness, medical emergency, or bereavement prevents you from attending, and you do not wish to reschedule;
• (d) circumstances beyond your reasonable control — including travel restrictions, natural disaster, or a comparable event — prevent the consultation from taking place;
• (e) Vipin Kaushik declines a consultation, or brings one to an end — the fee is returned in full (Terms §6).

Beyond these, a refund may be made in any other circumstance Vipin Kaushik considers exceptional. Requests are considered on their merits, and refusal will be explained.

If a consultation is cut short — a dropped call, a technical failure, anything that ends it before it has done what you came for — tell Vipin, and the remainder is rescheduled at no cost.

Where the consultation was held and remarks remain outstanding, a follow-up is provided at no charge to conclude them. Whether to take it is your choice, and the time is arranged between you.

Where a refund is due, it is made to the account from which payment was received, within 7 working days of being agreed.

Payment is arranged directly with you once a time has been confirmed. This is presently handled manually, usually over WhatsApp; an online payment facility may be introduced in due course. No card, UPI or banking details are retained.

To reschedule — message Vipin on WhatsApp at +91 98716 47111.

Complaints — write to our Grievance Officer:

Complaints are acknowledged within 48 hours and resolved within 30 days.